TiG Coronavirus contingency plans

At present there has been no instance of Coronavirus among TiG staff, however we are monitoring the situation closely and following all government recommendations and guidance. If cases of coronavirus escalate in the UK, or if government guidelines change, we want to assure our clients that there will be no impact on the services provided by TiG.

All staff and support team members are able to work remotely and do this regularly already. This is part of our business contingency plan that is permanently in place for any incident that prevents staff from travelling to our office locations. If there are problems with public transport, we will try our best to make alternative arrangements for on-site engineers.

Message to clients - Updated 6th August

As the severity of the Covid19 unfolds, we have a duty of care to our employees and their families in making sure that they are all safe and in good health during this difficult period. Consequently, your team at TiG is now working remotely to manage and support your IT. My team and I have been working on our plan for this over the last 10 days in preparation, enabling and readying our team and systems so that we can support you through this time of change.

We also have a responsibility to you to make sure you can continue your operations through this testing time. So whilst we are taking all necessary precautions, we will be flexible and pragmatic, and If you need anything from us that we don’t currently do please just ask – we are here to support you and protect your business, and we will always do our best to help.

We are facing challenging times ahead, but we are stronger together and must rally to maintain service continuity, and protecting your business is our focus. Below is some additional, but not exhaustive, information on how we are operating through this period:

  • On-site engineers can be deployed to offices and homes to make sure that your staff are 100% optimised with remote working.
  • Our support desk is in operation 24/7 and although the volume of calls has increased you are still important to us and if you don’t feel you are getting a quick response, or if it’s very urgent, then please escalate to your service delivery manager or account manager.
  • We are in contact with our staff regularly to maintain availability and ensure their well-being. Onsite engineers operating in the field are working sensibly and being tracked for their wellbeing, alerting us if they become unwell.
  • If you don’t have the right service in place to perform video conferencing and collaboration then we can help you with some quick fixes to deploy the right services.

During this time we are here to support you and will do our utmost to help you through this tough time.

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