IT collaboration and a cost savings solution

McArthurGlen is Europe’s leading owner of designer outlets, home to luxury, premium and high street brands around the world, with a strong portfolio of 900 brands. For more than 20 years, McArthurGlen has been delivering a thriving retail experience for its customers and it needed to ensure this continued in its expansion phase.

The Challenge

With global outlets spanning across 22 locations and all IT services running on-premise, McArthurGlen had the problem of an inadequate disaster recovery (DR). Whilst experiencing rapid growth, they also desired a cost reduction, a seamless working environment and fast deployment for new remote locations. They were looking for a better way of communicating and collaborating with their rapidly expanding global business. They decided to review options available in the market and put their requirements out to tender.

The Solution

TiG responded with a solution that exceeded expectations. TiG’s solution was primarily with Azure Site Recovery, however there were options for a phased migration of workloads in Azure. It was this phased non-intrusive approach which swung McArthurGlen away from Amazon AWS to a Microsoft cloud based solution.

The existing DR Service was costing McArthurGlen vast amounts and was not reliable. TiG’s innovative approach really struck a chord being a flexible and phased approach.

This led to a full scale roll out of Microsoft 365 as it became an integral part of the DR plan, with additional gains in resilience and productivity. Microsoft 365 was perfect for the growing business in particular with such features as Active Directory Integration, enabling user’s permissions to be managed. McArthurGlen is a dynamic business in the retail sector and needs to be agile to react to market demands. Being able to add or remove users quickly and easily was a key objective as well as dramatically reducing on-going management costs.

Restricted budgets at McArthurGlen meant that although workloads for the IT team may increase, resource would not. Thankfully Microsoft 365 helped relieve the IT team by taking on version upgrades and updates as part of the subscription.

Azure would further enhance Microsoft 365 by guaranteeing a cost-effective DR in the cloud, with data protection, backup and recovery built-in to support business continuity. McArthurGlen and TiG did also review the competition such as AWS and VCloud, but it was felt the Microsoft features, longevity and support outweighed the other options.

McArthurGlen are a global business so collaboration and communication are key. With Sway and Sharepoint McArthurGlen could create reports, training guides and more, all from a phone, which could then be pooled on SharePoint. Encouraging great collaboration across the growing organisation, all at the touch of a button.

TiG was successful in providing McArthurGlen with a journey rather than a point solution. TiG have become a valuable trusted advisor with real insight into the business and providing leadership on how cloud technologies such as Azure and Microsoft 365 have become a reality adding real value to the business.

McArthurGlen’s business growth strategy required a flexible, rapid deployment for new users and location solution. As well as a need for a reduced infrastructure ensuring costs were kept down. Microsoft 365 suited this brief perfectly, ensuring productivity and collaboration across the global sites and reduced costs by being hosted in the cloud. Azure also further enhanced this and ensure the business was secure and ready for any disaster.


To find out more about how TiG can implement a solution for your business, contact us here.

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